Yahoo Responds to my posting

Dec 4 2009 10:00 PT

Hello Michael,

I attempted to call you this morning but was only able to leave a message.

I apologize that our level of support has been unsatisfactory. We want you to know that we truly appreciate your business and we welcome the opportunity to assist you further.

Your account's general phone support status is in the process of being restored. In the mean time you may call me directly for any assistance you may require. I can be reached at ###-###-#### my office hours are M-F 6:30am to 3:30pm. All times indicated are PST.

I look forward to working with you directly and hope that this can be a first step in restoring the confidence and business relationship between you and Yahoo!

Sincerely,

Aric Landrou
Customer Solutions
Yahoo! Search Marketing

For more info and best practices, please visit our Help Center (help.yahoo.com/ss) and the YSM Blog (www.ysmblog.com).

Why Yahoo loses in paid search...

Yahoo! does not consider Barracuda Networks to be a large account.

They can't expect we ever will become a large account if they only "dedicate the appropriate resources for advertisers with higher monthly spending amounts".

Received the following email from Yahoo! customer services:

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Hello Michael,

Thank you for contacting Yahoo! Search Marketing in regards to getting a hold of you for account inquiries.
I am sorry, but we no longer offer phone support at this time for your account. This change is being made in order to dedicate the appropriate resources for advertisers with higher monthly spending amounts. The Customer Solutions team may still be reached via email, where you can ask your inquiries there and we will reply with the answer.

Again thank you for your time and if you would send us and e-mail with your questions we would be happy to help.

Please do not hesitate to contact us if we can be of any further assistance.

Sincerely,

Keaton Dyrdek
Customer Solutions
Yahoo! Search Marketing
kdyrdek@yahoo-inc.com

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Cuda Mobiles ( Barracuda Networks )

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Spyware Gateway

The Barracuda Networks Spyware Gateway is providing Spwaye Protection before this threat reaches the desktop.

BIO

Michael Perone has long been a visionary in delivering free Internet access to users worldwide. As co-founder and Vice President of Marketing at Barracuda Networks, Michael is responsible for overall marketing and communications strategy, including corporate brand management and identity. Michael was part of the team that developed the Barracuda Spam and Spyware Firewall products. Michael started his career as a systems engineer and spent several years working in corporate IT at both GE Aerospace and NASA Jet Propulsion Laboratories. As a consultant to Lockheed/Martin, one of his projects was to transition 70,000 email seats to a new email platform. In 1998, Michael co-founded Address.com, a leading free email and Internet access service with over 2.5 million users. Prior to Address.com, Michael co-founded Spinway, Inc., the fastest growing Internet Service Provider (ISP) in history, reaching eight million customers in just eight months. Spinway was later acquired by Kmart Corporation. Michael also co-founded Affinity Path, the fastest growing private label ISP in the world, powering and supporting over 5,000 ISPs throughout North America. Michael is an advisor to Kettera Corporation, Peerflix and also serves on the board of directors for Address.com.